OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We strive to accurately represent our furniture in the product images on our website. The product you see in the picture is generally the exact item you will receive, showcasing its design, materials, and finish. However, please be aware that:

  • Natural Variations: For items made with natural materials like wood or leather, slight variations in color, grain, and texture may occur, making each piece unique.
  • Screen Differences: The colors you see on your screen may vary slightly depending on your monitor settings.
  • Handcrafted Items: For handcrafted items, minor variations in dimensions and details may occur, reflecting the artisan's touch.
Where can I view my sales receipt?

Your sales receipt will be sent to the email address you provided during the checkout process shortly after your order is confirmed. Please check your inbox, including your spam or junk folder, if you don't see it immediately. If you created an account on our website, you may also be able to view and download your order history and receipts by logging into your account. If you cannot locate your sales receipt, please contact our customer support team, and we will be happy to assist you.

How can I return an item?

We want you to be completely satisfied with your DynamoVista Furniture purchase. If you need to return an item, please refer to our detailed Returns Policy page, which can be found e.g., in the website footer or under a "Customer Service" section. Our Returns Policy outlines the conditions for returns, the timeframe within which returns are accepted, and the steps you need to take to initiate a return. Generally, the process involves:

  1. Reviewing our Returns Policy: Ensure your item meets the return eligibility criteria.
  2. Contacting our Customer Support Team: Initiate your return by contacting us via [Your Phone Number] or [Your Email Address]. Please provide your order number and the reason for the return.
  3. Following Instructions: Our customer support team will provide you with specific instructions on how to package and return the item, which may include a return shipping label or instructions for arranging a pick-up.

Please note that certain items may be non-returnable, and return shipping costs may apply depending on the reason for the return.

Will you restock items indicated as “out of stock?”

We understand it can be disappointing when an item you want is out of stock. We make every effort to replenish our inventory regularly. Whether an out-of-stock item will be restocked depends on several factors, including its popularity, our suppliers' availability, and whether it is a limited-edition or seasonal item.

Here's what we recommend:

  • Check the product page: Often, we will indicate on the product page if an item is expected to be restocked and provide an estimated timeframe, if available.
  • Use the "Notify Me When Back in Stock" option: If available on the product page, you can sign up to receive an email notification when the item is back in stock.
  • Contact our Customer Support Team: Our team may have more specific information about the restock status of a particular item.

Please note that we cannot guarantee that all out-of-stock items will be restocked.

INFORMATION ABOUT US

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